Support

Accounts

• How do I create accounts for my Employees?
• How do I reset my password?
• What do I do if my join or password reset link is not working or has expired?

General

• What do I do if my page has big icons, or wont load correctly?
• How do I add a new physician to EasyReporting?
• How do I contact support?

Integrations

• How do I add missing resident vaccinations to EasyReporting?
• How do I give EasyReporting NHSN access to my facility?
• How often does EasyReporting retrieve information from my EHR?

Reporting

• How to Correct Positive POC Tests
• How do I correct a Covid-19 Pathway report?
• How often does EasyReporting report to the NHSN?
• How often should I report to the NHSN?
• What are historical submissions?
• What day of the week should I submit my Vaccination Report?

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Staff and Resident Management

• How do I add staff in EasyReporting?
• How do I handle duplicate staff listed in EasyReporting?
• How do I reactivate staff that were previously deactivated?
• How do I remove active staff?

Vaccinations

• How do I add a new vaccination record to a Resident?
• How do I correct unknown, missing, or duplicate resident vaccinations?