If you can not find the answer you need on our support site, please reach out to your SME or email EasyReporting support at firstname.lastname@example.org . Support is available Monday through Friday, 10 AM to 4 PM EST. Our support team tries to respond to all support requests within 8 business hours but you may receive a response sooner depending on the severity of your issue and the number of support requests we have in our queue. If you do not get a response within 24 hours, your support request may have not been received. If this is the case, please send a follow-up request or have your SME contact us directly. If you are logged in already, you can access it through the "?" ( Help ) menu, demonstrated below.